How Desktop Metal handles inquiry data

This privacy policy explains how Desktop Metal may collect and use information submitted through desktopglobal.com. The site is designed for business-to-business manufacturing inquiries. Typical information includes name, work email, phone number, company, region, project type, part notes, and messages related to additive manufacturing, tooling, equipment, or bridge production. We use this information to respond to requests, evaluate project fit, coordinate engineering review, and maintain communication with prospective or current customers.

Information you provide

You may choose to provide project notes such as material preference, target quantity, tolerances, CAD availability, or quality documentation needs. Please avoid submitting sensitive personal information, patient data, controlled technical data, or confidential customer information through a standard contact form unless a separate agreement and secure transfer method are in place. If a file transfer is required, submit a brief description first and request secure upload instructions.

How information is used

Submitted information may be reviewed by commercial, engineering, or support personnel to answer questions, prepare follow-up requests, or determine whether the project fits available capabilities. Desktop Metal does not sell inquiry data. We may use service providers that support website hosting, email delivery, analytics, or customer communication, and those providers are expected to handle information only for the services requested.

Retention and protection

Business inquiry records may be retained while a project is active, while follow-up is reasonably expected, or while retention is needed for security, compliance, accounting, or dispute-resolution reasons. Access is limited to people and service providers with a business need to support the inquiry or maintain the website.

Your choices

You may request correction, deletion, or reduced communication by contacting us through the website. Some records may be retained when needed for business, legal, security, or dispute-resolution purposes. This policy may be updated as services, systems, or legal requirements change. The latest version posted on this page controls future website use.